Can I exchange a product?
Due to technical reasons exchanges are not possible. Please place a new order in the BUFFALO online shop. Every order has a 30 day returns policy. BUFFALO will not pay the return shipping costs.
How and when can I return a product?
You can return all items bought in the BUFFALO online shop within 30 days of receipt.
For quick processing of your returns, please fill out the enclosed returns form and send it to the following address:
BUFFALO Online Shop
Urfelder Str. 67
If you have any questions please contact our customer service team at:
• Tel.: 00800 43 12 43 12
Please ensure that the products are only being returned in their original condition. The products must not have any signs of use. The same requirements apply to discounted products. Please keep the package delivery receipt until the return process is complete.
Notification concerning right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving reasons.
The withdrawal period shall be thirty days from the day on which you or a third party appointed by you and who is not the carrier, took possession of the goods.
In order to exercise your right of withdrawal you must inform us about your decision to withdraw from this contract (by means of a clear statement, for example a letter sent by post or e-mail).
Please address your withdrawal to:
BUFFALO Online Shop,
Urfelder Str. 67,
Germany, phone: 00800 43 12 43 12 , firstname.lastname@example.org.
You may use the attached sample withdrawal form; however, this is not obligatory. To comply with the withdrawal period it is sufficient that you send the communication concerning the exercise of your right of withdrawal before expiry of the withdrawal period.
Consequences of the withdrawal
If you withdraw from this contract, we are obliged to repay to you all payments which we obtained from you, including delivery costs (with the exception of the additional costs which my incurred because you have chosen another type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within thirty days from the day on which we received the communication concerning your withdrawal from this contract. For this repayment, we will use the same means of payment which you used for the original transaction, unless something else was agreed upon; under no circumstances will you be charged with fees due to this repayment. We are allowed to refuse repayment until we regained the goods or you provided evidence that you returned the goods, whichever is the earlier date.
You shall return or hand over the goods to us without delay and in any case not later than thirty days after the day on which you informed us about the withdrawal. The deadline shall be met if you send the goods before expiry of the thirty-day period.
The costs of returning the goods shall be borne by the customer.
If you return good then we will refund the order value back to your account.
• Credit Card/PayPal Purchases
The value of the goods will be automatically refunded to your account. With credit card payments, the payment processing time is dependant on your credit card provider. It will normally be processed within two statements. If the recipient of the products is different from the individual who made the payment for those products, then the sum paid shall be refunded to the individual who made the payment.
Can I send something back that I didn’t order in the Buffalo online shop?
No - please understand that we only accept returns of products which were ordered in our BUFFALO online shop. Products which were purchased at a retailer or in another online shop cannot be returned to the BUFFALO online shop. Please return to the individual retailers in these cases.
I would like to send back a damaged, defective or incorrect order - how do I proceed?
If any product purchased in the BUFFALO online shop does not meet the BUFFALO quality standards, please contact our customer service team within the statutory warranty period.
Please send photos of the goods along with a short description of your complaint to email@example.com
(photos no larger than 2.5MB; email should not exceed 12MB). We will also need the order number, which you can find on the top left of the product order receipt and its position number on the invoice. We will then process the complaint as quickly as possible. The BUFFALO customer service will contact you once it has been successfully processed.
Please note that complaints can only be taken for products that were purchased in the BUFFALO online shop.