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Maximum Order Value: The maximum order value when paying with Klarna is determined individually through a credit check conducted by Klarna. If your payment fails, please try again with a lower amount. For all other payment methods, the maximum purchase limit is €999.00. Minimum Order Value: Due to Brexit regulations, we have implemented a minimum order threshold of €170 (excluding shipping costs). Detailed information on this threshold can be found on the British government's website. Please note that all orders on our online shop are tax-free at checkout, meaning no taxes, duties, or import fees will be applied. Any applicable customs duties are the responsibility of the customer. There is no minimum order value for all other countries in the BUFFALO online shop.

Unfortunately, we are unable to modify orders once they have been placed. This means we cannot exchange items, add discount codes, change sizes, or correct addresses after submission. If you find changes are necessary, you may return the package to us upon receipt. We will promptly issue a refund once the returned items are received. If you wish to receive a different item or correct information, you are welcome to place a new order with the correct details, subject to availability. Regrettably, cancellations after submission are not possible due to system limitations.

Unfortunately, we have recently observed an increase in fraudulent online shops offering BUFFALO products. These scams take orders and payments, but the customer never receives the goods. The operators of such shops can usually neither be identified nor prosecuted. As a result, the loss unfortunately remains with the customer. To avoid fraud and ensure the authenticity of BUFFALO products, especially the Classics, please note the following: BUFFALO items are sold exclusively by BUFFALO and authorized retail partners. Be cautious of online shops with dubious URLs and reduced prices for Buffalo Classics (usually excluded from discount promotions). Always check the imprint and the terms and conditions of the shop. If an imprint is missing or the information in the terms and conditions is inconsistent, do not make a purchase. If you are unsure, contact our BUFFALO customer service for more information.

If you used a discount code, this discount will be taken into account when refunding your returned items. Here is an example to clarify: Suppose you buy one item for €20 and another for €80, making a total purchase value of €100. You used a discount code that gives you €15 off a purchase of at least €75. Now you return the item worth €20. The discount is applied proportionally to both items. This means you get a €3 discount on the €20 item and a €12 discount on the €80 item—totaling €15 off your entire order. The refund you receive will only be for the price of the returned item minus the discount amount. In this case, the refund will be only €17 (€20 - €3 discount). Please note that you are not entitled to a refund of the discount amount when you return an item, not even in the form of a gift voucher or a new discount code.

BUFFALO reserves the right to exclude certain items from discount promotions. This means that discount codes can only be redeemed on selected articles.