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Returns & Complaints

You can return all items bought in the BUFFALO online shop within 14 days of receipt.

BUFFALO will not pay the return shipping costs. Please return the goods in their original packaging. Please make sure that the products are returned in their original condition. The products shall not have any signs of use. The same requirements apply to discounted products. Please keep the package delivery receipt until the return process is complete.The returns address is:

Buffalo Boots GmbH
Urfelder Str. 67
50389 Wesseling
Germany

Returns Deadlines
You can return all items bought in the BUFFALO online shop within 14 days of receipt.
In the event of an effective return the services received by both parties are to be refunded and any drawn benefits are to be handed over. In case of a deterioration of the object we can ask for compensation. This is not valid if the deterioration of the good is a result of the inspection of the product, as it would be possible in a store. You can avoid having to pay compensation by not treating the goods as an owner and omitting everything which impairs their value.
Please understand that we only accept returns of products that were ordered in our BUFFALO online shop. Products that were purchased at a retailer or in another online shop cannot be returned to the BUFFALO online shop.
You have the right to withdraw from this contract within thirty days without giving reasons. The withdrawal period shall be thirty days from the day on which you or a third party appointed by you and who is not the carrier, took possession of the goods. In order to exercise your right of withdrawal you must inform us about your decision to withdraw from this contract (by means of a clear statement, for example a letter sent by post or e-mail).

You can find detailed information on the right of withdrawal in our terms and conditions.
Please only return products to:

Buffalo Boots GmbH
Urfelder Str. 67
50389 Wesseling
Germany

Please send us a few photos of the damaged product and your order number to the following email address: service-en@buffalo-boots.com. We will have a look at the defect in advance and then contact you.
The essentials of returning goods with Klarna:
If you want to return some or all of the items in your order, please allow up to 14 working days (excluding weekends and holidays) for your return to arrive at our warehouse. We will send you a confirmation email as soon as we receive your return.

Klarna will send you your invoice by email as soon as your order has been shipped. Please make sure you observe the invoice deadline that is stated on your invoice. Klarna invoices are due 14 days after you have received your invoice. Your legal right of withdrawal and the BUFFALO return policy remain unaffected by this period. In the end you only pay for the items you actually keep.

If you have just returned one or more items and the end of the invoice period is approaching, we recommend that you register the return on the Klarna portal. If you have any questions, please contact Klarna customer service. Please note that the BUFFALO customer service cannot extend your billing period.

As always, please remember to get a proof of delivery and keep it safe!

Any question?