Delivery

How long does shipping take?

Your order is usually shipped on the day of payment receipt, and a shipping confirmation will be sent via email once the articles have been handed over to our shipping partner.

Delivery times:

Germany: currently 1-3 working days
International: currently 2-5 working days

If we are unable to deliver your ordered goods due to circumstances beyond our control or if our supplier fails to fulfill their contractual obligations, we expressly reserve the right to withdraw from the purchase contract

Please note that delivery times may be longer than usual during promotional periods.

How much does shipping cost?

Within Germany Shipping costs are 4,99 Euro. Orders over   75 Euro  are  free of charge. Shipping outside Germany

EU: UPS Standard, DHL, Hermes - 7,99 EUR. Orders over 100 EUR are free of charge.
outside the EU: UPS Express

Please note: Shipping costs for UPS are calculated based on quantity, weight, and delivery location during checkout and are visible in the shopping cart.  

US-Shipping: Shipping with UPS Express Saver / DHL Express, prices will be calculated during order process regarding Quantity and Country. We try to ship the ordered item(s) at the same day we receive the payment for your order and you will get an email with the tracking information for your order. Local Tax/Customs may occur, which is not in our responsibility.

How can I track my package? Where can I find my tracking number?

As soon as we hand over your package to our logistics provider, we will send you a shipping confirmation with your tracking number, including a tracking link, via email. Additionally, the tracking number is always accessible in your customer account.

Guest order: If you have placed your order as a guest, you can see the status of your order via the link in the order confirmation email or by entering your order number, your email address and postal code in the login area.

What happens if I am not at home when my package is delivered?

If the DHL or Hermes courier does not find you at home, they will leave a note in your mailbox indicating the whereabouts of the shipment. Sometimes the package may be received by a neighbor. For standard delivery, only one delivery attempt will be made. If the courier does not find you personally, the package will either be left with a neighbor or stored at the nearest post office for collection, and after 7 business days, it will be returned to BUFFALO. Packstation: After a one-time registration, you can collect your order at the desired Packstation using a PIN and your customer card 24/7. DHL or Hermes will inform you via email or SMS as soon as your package is ready for collection. From that point, your package will be stored for 9 calendar days. For more information about "Packstation," you can find details here. here.

Which countries does BUFFALO ship to?

We currently deliver to these EU countries: Germany, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and also UK and USA.
Due to Brexit regulations we needed to implement a subtotal minimum basket value threshold of 170€ (without shipping costs) so we can finally offer you shipping to the United Kingdom again. You can find more detailed information from the UK government regarding the mentioned threshold here. Please note that all orders will be tax free in the online shop so no taxes, duties or import fees will be calculated at the checkout. Applicable custom fees will be paid from the customer. Thanks for your understanding!

Can I have my package delivered to another address?

For security reasons it is unfortunately not possible for us to change your delivery address after you have already completed your order.
If you are not there to receive your package, our delivery partner will leave you a notification with the information when a new delivery will take place or where you can pick up your package